Marketing: We distribute materials to guests and display a 33x81” retractable banner at ticketed events.

Advertising: Commercial ads/posts with our image must not contain copyrighted character names and cartoons. Client must must tag us in ALL images: "Character provided by @PartyPopIns." Please seek approval before downloading images from our pages and posting them.

Website Posting: Our image cannot be used for events we will not be present at. If our image is used on a website we must be tagged in the text or our watermark should be on the image itself.

Professional Photographer: If a professional photographer is present, we must receive copies of the images and be granted permission to use any that include our performers. The photographer may also share these images on their business page, provided their business page does not contain adult content and they tag us in all images featuring our performers.

PAYMENT: For bookings under $350 we collect payment in full to save the date via a provided PayPal invoice link with customer protection. Bookings over $350 will have a 50% deposit and the final balance will be due 1 week prior to the event date.

Purchase insurance: your invoice will include customer protection through PayPal. More information on PayPals customer protection insurance can me found on PayPals website.

Payment method: Your PayPal link will give you multiple payment methods including debit/credit card, PayPal credit or Venmo. We do not accept check or cash.

Late Fees: A late fee of $5 will be charged per day past the final balance due date. If the payment is not made within 24 hours of the event your booking will be canceled. If your booking is canceled due to non payment please see our cancelation policy. Multiple events with late payments from a vendor could result in pay in full to save the date.

OVERTIME: Services will conclude promptly at the agreed-upon time, even if the client requests we wait to begin later or pause the entertainment for any reason. If a client requests additional time for photos or any other reason, we will charge our standard hourly rate, calculated per minute, with payment due within 24 hours. Failure to pay this balance on time may result in refusal of future services. Late fees apply to balances not paid on time.

CANCELATION POLICY: Payments are transferable within 13 months upon cancellation for ANY reason to an agreeable date. If staff is turned away upon arrival due to venue or weather conditions or client request there will be no refund. Cancelations made within 48 hours are subject to a $100 fee per staff member that will be collected to schedule the new date. Please let us know ASAP of cancellations to reduce company financial loss.

Performer emergencies: In the event that the scheduled entertainer cannot perform due to an emergency or incapacity, Party Pop Ins will substitute an entertainer of equal or superior talent at no additional charge. In the event that a substitute is not available Party Pop Ins will issue a full refund of all payments made. We frequently switch entertainers to schedule the closest one to the available parties. If you only want a specific entertainer please specify before you book.

Exclusive Booking: We should be the only character company present at the event. If you wish to include another character company, approval is required.

Noise & Distractions: To foster an optimal environment we suggest the following: Keep noise levels to a minimum during the performance, limit distracting activities, and schedule other hired entertainment before or after ours. Client acknowledges that these elements will interfere with kids engagement and the overall experience, but these are not mandatory. If there will be distractions please inform us so we can set expectations with you on how the performance adjusts.

Supervision: Parents must supervise and assist their children. Party Pop Ins may leave without refund if environment is deemed unsafe or inappropriate.

Artistic Freedom: We retain creative control over our performance.

Liability & Indemnification: Client agrees to hold Party Pop Ins harmless and indemnify us against any claims, damages, or liabilities arising from property damage or physical injury during the event. Clients are responsible for providing a safe and suitable performance environment, ensuring the proper use of equipment, and supervising attendees to prevent any unsafe behavior.

Insurance: We are insured and can provide proof of insurance upon request.

Venue Requirements: The venue is responsible for communicating to us before booking and upon arrival any special requirements they have. Such as no shoes allowed, no entering certain areas, no glitter, bubbles or music etc.

Paint: Wet craft/acrylic paint cannot be near our characters where children will have it on their clothing or hands and stain the costumes. Face paint is ok.

Tip Jar: At corporate events, we set out a tip jar or QR codes for guests who wish to show appreciation. If you prefer not to have a tip jar, a 15% gratuity will be added to your total.

Table & Chairs: We require the venue to provide one table and at least two chairs (or a bench that seats two). A small rectangular table is preferred, but any shape or size will work. The table doesn’t need to be large—it will simply be used to hold small items during our show, along with our tip jar and parent cards.

Assistant: An assistant is not included in the package, and we cannot guarantee one will be present. An assistant will only be provided if we determine additional support is needed for the event or if we need to update our social media content.