**HIGHLIGHTED POLICY REMINDER - VERY IMPORTANT: To acknowledge our contribution to the event and ensure mutual protection for both our businesses, please remember to tag us in all images featuring our entertainers.**

Marketing: We distribute materials to guests and display a 33x81” retractable banner at ticketed events.

Representation: While we cross-promote other companies, we will only represent our own.

Advertising: Commercial ads/posts with our image must not contain copyrighted character names and cartoons. Companies must be granted approval to use our image for commercial purposes. If approved, they must tag us in ALL images: "Character provided by @PartyPopIns." Therefore please let us know if other companies will be present wishing to use our image for ads. Please seek approval before downloading images from our pages and posting them.

Website Posting: Our image cannot be used for events we will not be present at. If our image is used on a website we must be tagged in the text or our watermark should be on the image itself.

Professional Photographer: If a professional photographer is present, we must receive copies of the images and be granted permission to use any that include our performers. The photographer may also share these images on their business page, provided their business page does not contain adult content and they tag us in all images featuring our performers.

PAYMENT: For bookings under $350 we collect payment in full to save the date via a provided PayPal invoice link with customer protection. Bookings over $350 will have a 50% deposit and the final balance will be due two weeks prior to the event. If you’re booking within 2 weeks of the event payment is due in full to save the date.

Purchase insurance: your invoice will include customer protection through PayPal. More information on PayPals customer protection insurance can me found on PayPals website.

Payment method: Your PayPal link will give you multiple payment methods including debit/credit card, PayPal credit or Venmo. We do not accept check or cash.

Late Payments: There is a 24 hour grace period after the remaining balance due date. A late fee of $10 per day will be charged for payments made after the final balance due date grace period has passed. If payment is not received within one week of the event, the booking will be canceled. Refer to our cancellation policy for further cancelation details. Repeated late payments from a vendor may result in future bookings requiring full payment upfront.

While payment reminders are sent the day before the due date, clients are responsible for noting their due date on their calendar and ensuring timely payment. If the due date falls on a day the client is closed, payment must be submitted early to avoid late fees. Late fees will not be waived, as monitoring and following up on overdue payments requires additional administrative time and creates strain on our team.

OVERTIME: Services will conclude promptly at the agreed-upon time, even if the client requests we wait to begin later or pause the entertainment for any reason. If a client requests additional time for photos or any other reason, we will charge our standard hourly rate, calculated per minute, with payment due within 24 hours. Failure to pay this balance on time may result in refusal of future services.

PARKING / EVENT FEES: All parking or event fees must be paid up front. If the exact parking or event fees are subject to change they must be reimbursed within 24 hours of the event. Please inform us before the event if there will be fees.

TIP JAR: At corporate events, we set out a tip jar or QR codes for guests who wish to show appreciation. If you prefer not to have a tip jar, a 15% gratuity will be added to your total.

TAVEL FEE: If parking is a significant distance from the event location, or if early arrival is required due to travel distance or client request, a travel fee may apply based on the event’s specific needs. This fee will be determined once full location details are provided. A golf cart must be provided if it is a long walking distance to the entertainment location. For example festivals with street closures and no close parking.

CANCELATION POLICY: Payments are transferable within 13 months upon cancellation for ANY reason to an agreeable date. If staff is turned away upon arrival due to venue or weather conditions or client request there will be no refund. Cancelations made within 48 hours are subject to a $50 fee per staff member that will be collected to schedule the new date. Same day cancelations will have $100 cancelation fee. Please let us know ASAP of cancellations to reduce company financial loss.

Performer emergencies: In the event that the scheduled entertainer cannot perform due to an emergency or incapacity, Party Pop Ins will substitute an entertainer of equal or superior talent at no additional charge. In the event that a substitute is not available Party Pop Ins will issue a full refund of all payments made. We frequently switch entertainers to schedule the closest one to the available parties. If you only want a specific entertainer please specify before you book.

Exclusive Booking: We should be the only character company present at the event. If you wish to include another character company, approval is required.

Noise & Distractions: To foster an optimal environment we suggest the following: Keep noise levels to a minimum during the performance, limit distracting activities, and schedule other hired entertainment before or after ours. Client acknowledges that these elements will interfere with kids engagement and the overall experience, but these are not mandatory. If there will be distractions please inform us so we can set expectations with you on how the performance adjusts.

Supervision: Parents must supervise and assist their children. Party Pop Ins may leave without refund if environment is deemed unsafe or inappropriate.

Artistic Freedom: We retain creative control over our performance.

Liability & Indemnification: Client agrees to hold Party Pop Ins harmless and indemnify us against any claims, damages, or liabilities arising from property damage or physical injury during the event. Clients are responsible for providing a safe and suitable performance environment, ensuring the proper use of equipment, and supervising attendees to prevent any unsafe behavior.

Insurance: We are insured and can provide proof of insurance upon request.

Venue Requirements: The venue is responsible for communicating to us before booking and upon arrival any special requirements they have. Such as no shoes allowed, no entering certain areas, no glitter, bubbles or music etc. We want to ensure your space is properly protected and we respect your wishes.

Paint: Wet craft/acrylic paint cannot be near our characters where children will have it on their clothing or hands and stain the costumes. Face paint is ok.

Table & Chairs: Characters must be provided with 1 table and a minimum of 2 chairs (or a bench that seats 2) by the venue. A small rectangular table is preferred however any shape or size will work.

Breaks: Performers may take brief performance breaks of up to 15 minutes per hour or as needed for water, restroom or cooling down. For events lasting 4 hours or more, a 30-minute meal break will be included, and the client agrees to provide a meal or meal stipend for the booked staff. A breakroom and restroom away from guests must be provided to character performers. All breaks are included within the contracted hourly time.

Covering: We must be provided with a covering protecting from rain and direct sunlight. If our entertainers or their equipment is getting wet under the provided covering we may leave without refund. If we are getting wet and need to move to a more covered location the end time remains the same.